Delivery and Shipping Information

$9.95 Flat Rate per order and FREE SHIPPING via Standard Australia Post Shipping for orders over $130 (Inc GST).

$14.95 Flat Rate per order for Express Shipping via Australia Post.

*Please note express shipping is not available in all postcodes of Australia.

Christmas Delivery Cut Off Dates 

*Based on average posting dates for parcel post as supplied by Australia Post. For items being sent outside a metro area, please allow additional time.

Last updated: 4.07.23

This policy applies to all products purchased online via our website/s (“Products”) and forms part of the Terms and Conditions which apply to your purchase of Products. 

Delivery Options 

Standard Delivery

We offer free, unlimited standard shipping for all orders of $130 (inclusive of GST) or more. 

Orders under the value of $130 (inclusive of GST) will incur a flat rate of $9.95 for standard shipping no matter where you are located in Australia. 

Express Delivery 

We also offer express shipping for a flat rate of $14.95. 

*Please note express shipping is not available in all postcodes of Australia. 
Please refer here for the list of exclusions. 

Shipping Charges and Free Shipping Promotions 

Please note:  

Timing of Delivery 

Please use the tracking number provided in your shipment confirmation to track your shipment. Please allow 1-3 business days for your Order to be dispatched.
*Please note selecting the Custom Chef engraving option may add up to a week to the dispatch time.  

You may however experience longer delivery times due to other delivery providers’ issues that are unforeseen or unavoidable events outside our control. 

Our warehouse is open and shipping orders daily Monday to Friday. You can purchase in confidence knowing that your goods will be dispatched from our warehouse within 1-3 business days of placing your order. 

Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding public holidays in Victoria and NSW). 

Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all Orders, please note some items, sizes or colours may not be available at time of dispatch. You will be refunded for items not available at time of dispatch. If your Product has not arrived after the estimated delivery time, please contact Customer Service via the Online Chat function . 

For more information on delivery times, please visit Australia Post. 

Shipping Method: 

Orders are delivered by Australia Post.  

We only ship Orders to Australian postal addresses. Unless otherwise agreed by us, we will deliver your Products to the Australian address indicated on your Order Confirmation. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. We are not responsible for late delivery caused by any of our freight carriers as this is outside our control.  

If you have specified a recipient who is not you, for delivery purposes, then you accept that evidence of a signature by a person who identifies themselves as that person at that delivery address is evidence of delivery to you and fulfilment by us of our delivery obligations. 

Please note:  

Safe Drop 

All orders are delivered with Authority to Leave, also known as Safe Drop. This means, your order will be left in a safe place at the delivery address if there is no one there to sign for the delivery. The delivery driver determines if there's an appropriate safe, secure and weather-proof spot to leave the parcel.  If Safe Drop isn't suitable, either because of bad weather or other factors, the delivery driver may choose to take it to a local collection point to be collected (such as your local post office).  If this happens, you'll be notified by card to let you know where and when you can collect the delivery. 

Order Tracking 

After your Order has been dispatched, a confirmation email will be sent to the email address you provided, with details of the freight carrier and a tracking number which you can use to track the shipping status of your Order. 

Please note:  

Cancellation or Change 

Subject to the Terms and Conditions that apply to your Order, it may be possible for you to cancel or change your Order if your Order has not started the packing process in our warehouse. Please contact one of our Customer Service Representatives via our Online Chat function  or  email  us and if cancellation or change remains possible, they will assist you. 

Delivery of Regulated Knives

Please note that the delivery of regulated knives may be subject to verification of identity and age at the time of delivery, in accordance with local laws. If required, you will be asked to provide valid identification before the goods can be handed over. Failure to comply with this requirement may result in the cancellation of your order.

Further Information 

For further information, please check our online Terms and Conditions.